The Stemless Blog

        • 20% of your customers account for 80% of your repeat orders. Grow that base of loyal customers by rewarding your MVPs.

        • Generate live menus from your POS system with photos, descriptions, and traits from our proprietary database of thousands of strains

        • Let your customers know about deals on products they’re interested in, birthday specials, and check-ins.

        • Get up-to-the-minute data on when your customers come into your store, how often they visit, purchase heatmaps, most popular inventory and more.

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Poor customer service? Let’s turn that around

Did you know that 80% of business owners believe their companies offer superior customer service?  Unfortunately, according to consulting giant Bain, only 8% of customers believe they receive excellent service.  That’s a pretty large disconnect The cost of poor customer service Just how much are businesses losing to poor customer service? Researchers have put a price…Read More

Are your customers coming back?

If I were to tell you that I shopped at your dispensary 30 days ago and I was satisfied with my purchase experience, would you have any way of getting me to come back? Our research shows that dispensary owners and managers spend the majority of their resources (time and money) on getting new customers…Read More

Customer Acquisition vs Customer Retention

Which one should you choose? Customer acquisition or customer retention? Many stores, roughly 44%, focus more on attracting new customers than on retaining current ones.  Which is costly, since bringing in new customers can cost up to 25X times what it costs to bring in a current customer.  Reaching a new base of customers means spending a…Read More