Terms & Conditions
These General Terms and Conditions ("Terms") are entered into by and between you and Stemless Co., Inc. ("Stemless Co.," "we," "us," or "our"). The Terms govern the relationship between Stemless Co. and you, our site visitor ("you" or "your"), with respect to your use of the Internet site located at www.stemless.co (the "Site"), the Stemless Co. mobile application (the "App") and/or your purchase of any of our Internet Services from the Site (the "Services"). By visiting, using the Site, the App or for accessing the Services, including without limitation to (i) accessing, using and/or downloading Information, (ii) sending messages, information, data, text, software or images, or other Information to the Site or the App, or (iii) otherwise using, accessing or purchasing any Services, you agree to accept and abide by these Terms regardless of how you access or use the Site, the App, and/or the Service, whether via personal computers, mobile devices or otherwise. In consideration of your use of and access to the Site, the App, and/or the Services (and the promises and obligations herein, and intending to be legally bound), you and Stemless Co. hereby agree as follows: Your access to and use of the Site, the App, and/or the Services is subject to these Terms, as well as any modifications issued by Stemless Co. to these Terms, and all applicable laws and regulations. BY USING THE SITE, THE APP, AND/OR THE SERVICES, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS. If you do not want to be bound by these Terms, do not use the Site, the App, and/or the Services. Among other things, Stemless Co. provides information concerning various products and services and the opportunity to obtain additional information concerning those products and services or to purchase them. The information available on or through use of the Site, the App, or the Services, including but not limited to data, text, articles, content, software, images, graphics, photographs, audio and video clips, links and references and other materials (collectively, the "Information") is provided for informational purposes only. The Information is not intended to be a substitute for professional medical advice, diagnosis, cure or treatment. Stemless Co. does not recommend or endorse any specific physicians, products, tests, procedures, opinions or other information that may be mentioned on the Site, the App, and/or the Services.
Always seek the advice of a qualified medical professional with any questions you may have regarding your condition. Do not disregard professional medical advice or delay in seeking it because of Information on the Site, the App, and/or the Services. Reliance on any Information is solely at your own risk.
2. About Us
Stemless Co. is not a marijuana dispensary, collective or cooperative. It is a service that connects cannabis collectives or cooperatives (collectively, "Dispensaries") with their customers and/or primary caregivers. It does not offer delivery services, set pricing, or maintain any inventory of cannabis to or for Qualified Customers or their Primary Caregivers. We offer you the convenience of receiving information about the Dispensaries. Through the Site and the App, Stemless Co. performs pre-verification checks (that are serviced through a third party) on behalf of the Dispensaries of Buyers as defined by the Oregon's Measure 91, but we do not act in any way as a marijuana delivery service and so we have no responsibility or liability for any delivery services provided to You. While we make every effort to provide you with information concerning Dispensaries, we are under no obligation to update the Information or Content to reflect circumstances that may occur after its initial publication date. Also, we neither endorse nor are responsible for the accuracy or reliability of any information, content, quality of goods or services offered by the Dispensaries and cannot make any representations or warranties with respect to whether the Dispensaries are compliant with applicable rules and regulations. All questions regarding Dispensaries' products and/or services featured on the Site, the App, and/or the Services should be directed to the appropriate Dispensaries.
3. Change in Terms
Stemless Co. shall have the right at any time and without prior notice, at its sole discretion, to revise these Terms or to impose new terms and conditions with respect to access to or use of the Site, the App, and/or the Services. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to, posting the revised or additional terms and conditions on the Site and the App. You are responsible for reviewing the Terms periodically for any modification to these Terms that may affect your rights or obligations hereunder. You agree that you shall be deemed to be apprised of and bound by any modification by Stemless Co. to these Terms. ANY ACCESS OR USE OF THE SITE, THE APP, AND/OR THE SERVICES BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than by Stemless Co. shall be valid or enforceable against Stemless Co. unless expressly agreed to by Stemless Co. in a writing signed by a duly authorized officer of Stemless Co.
4.1 These Terms are effective until terminated by Stemless Co.. Stemless Co. may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access the Site, the App, and/or the Services and the restrictions imposed on you with respect to the Content, the Materials, the disclaimers, indemnities, limitations of liabilities, and the Binding Arbitration Clause (Sections19.2) set forth in these Terms shall survive termination. Stemless Co. shall also have the right without notice and at any time to terminate the Site, the App, and/or the Services or any portion thereof, or any products or services offered through Stemless Co., Site, the App, and/or the Services, or to terminate any individual's right to access or use the Site, the App, and/or the Services or any portion thereof.
4.2 You may terminate your account at any time by sending an e-mail to firstname.lastname@example.org with the subject line, "Terminate Account." Your account will terminate upon the date the correspondence is received by Stemless Co. Subject to Section 4.1, you may reapply for a user account at a later date.
5. Ability to Contract
You affirm that you are at least eighteen (18) years of age and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.
6. Compliance with All Laws
You agree to comply with all applicable international laws, statutes, ordinances and regulations regarding your use of the Site, the App, and/or the Service.
6.1 Compliance with Federal Law. You warrant that Stemless Co. is only to be used by residents of the State of Oregon and that Dispensaries and Buyers are regulated by the State of Oregon. You also acknowledge that while recreational marijuana has been authorized by the people and legislature of the State of Oregon, the federal government continues to regulate drugs through the Controlled Substances Act ("CSA") (21 USC �811). In Particular, United States federal law considers any use or interstate transportation of marijuana as a criminal offense, which could carry fines and/or subject you to arrest and/or prosecution by federal officials. Accordingly, you acknowledge that neither holding a valid Oregon driver's license nor transporting marijuana in interstate commerce is a defense under United States federal law.
6.2 Compliance with Oregon Law. Presently, Stemless Co.'s Site, App, and/or Services are directed to Oregon residents only. If you are not an Oregon resident with a valid state identification card or doctor's prescription, then you cannot register for the Site, the App, and/or the Services. Accordingly, you hereby warrant that you (1) are an Oregon resident that holds a valid state identification card or a doctor's prescriptions; and (2) comply with Oregon's Measure 91, codified as OAR 845-025-1000 - OAR 845-025-8590 (as well all other County and local state laws related thereto).
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided on the Site, the App, and/or the Services, as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content." The Content may contain errors, omissions, or typographical errors or may be out of date. Stemless Co. may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on Stemless Co. in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all Content is protected by copyright, trademark, common law and other proprietary rights that are owned by Stemless Co. or by third parties that have licensed their use to Stemless Co.. You may view and use the Content only for your personal information and for no other purpose. You must retain all trademark, copyright and other proprietary notices on downloaded or printed Information, and any such downloads or copies are subject to the Terms and shall remain the property of Stemless Co. and/or its licensors and/or suppliers. Except as provided in the foregoing, Stemless Co. does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the Site, the App, and/or the Services, including without limitation by transferring, downloading or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in writing signed by Stemless Co., is strictly prohibited. You acknowledge that you do not acquire any ownership rights by using the Site, the App, and/or any Services or Information. Nothing contained on the Site, the App, and/or the Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of Stemless Co. and/or its licensors', suppliers' or third party owners of trademarks or copyrights without the express written permission of Stemless Co., our licensors or suppliers, or the third party owner of any such trademark and/or copyright. Use of Content is strictly prohibited unless authorized in writing by Stemless Co. and requests for permission should be directed to email@example.com. The Site, the App, and the Information is the property of Stemless Co. and its affiliates and licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. All other company and product names and logos are trademarks or registered trademarks of their respective owners.
8. Creating an Account
8.2 Under some circumstances, as part of the process of creating an account, you will be asked to select a username and password. We may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is disrespectful, vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. You will be responsible for the confidentiality and use of your password and for all activities that are conducted through your account. You agree not to transfer or resell your use of or access to the Site, the App, and/or the Services to any third party, that it is a violation of these Terms to sell or divert in any way the medication received to any other person and/or entity, and you hereby represent and warrant that you will not engage in any such activities; otherwise, Stemless Co. may immediately terminate your access and use of the Site, the App, and/or the Services in the event it suspects you are violating this provision. If you have reason to believe that your account with us is no longer secure, you must immediately notify us by emailing us at firstname.lastname@example.org.
8.3 Under some circumstances, you may have the option of registering and/or signing into the Site and/or the App using your existing Facebook account or by creating a new Facebook account and linking it to your Stemless Co. account. Only one Facebook account can be used to register or sign in. If you do this, the authentication of your logon details is handled by Facebook and we only collect information about your Facebook account that you expressly agree to share with us at the time you give permission for your Stemless Co. account to be linked to your Facebook account. We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us.
9. Third Party Links
10. User Content
10.1 You will be provided with opportunities to interact with the Site and the App including, but not limited to, features such as user ratings of the Dispensaries, saved favorites, liked items and bookmarked Dispensaries (collectively, "Ratings"). You represent and warrant that you are the owner of such User Content and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the Site and the App (collectively, "User Content").
10.2 You grant Stemless Co. an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use your User Content on the Site and the App and in all media now known or hereinafter devised (collectively, the "Uses"), without notification to and/or approval by you. You further grant Stemless Co. a license to use your username and/or other user profile information including, but not limited to, your ratings history and how long you have been a member of Stemless Co., to attribute User Content to you, if we choose to do so, again without notification to and/or approval by you.
10.3 User Content transmitted to certain parts of the Site and the App may be posted in public areas on our Site and the App, including without limitation in a compilation format, and publicly visible and accessible. Stemless Co. and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the "Released Parties") will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.
11. Code of Conduct
You agree not to:
11.1 Engage in spamming or phishing attacks;
11.2 Transmit (a) any content or information that is unlawful, fraudulent, deceptive, threatening, abusive, vulgar, derogatory, sexist, racist, hateful, harassing, libelous, defamatory, obscene, indecent, pornographic, sexually explicit, blasphemous, harmful, invasive of the privacy rights of others, or otherwise objectionable, or infringes our or any third party's intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so; (c) any trade secret of any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication;
11.3 Restrict or inhibit any other visitor from using the Site, the App and/or the Services, including, without limitation, by means of "hacking" or defacing any portion of the Site, the App, and/or the Services;
11.4 Express or imply that any statements you make are endorsed by us, without our prior written consent;
11.5 Upload any Materials that contains any virus, worm or other files, scripts or programs designed to damage or allow unauthorized access to the Services, the Site and/or the App;
11.6 Remove any copyright, trademark or other proprietary rights notices contained in or on the Information, the Site, the App and/or the Services;
11.7 Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site, the App, the Services or Information;
11.8 Use the Site, the App, Information and/or Services in any manner that is unlawful, including accessing the Site, the App, the Services and/or Information from any location where such access may be illegal or otherwise prohibited. You must only use an access point or data account (AP) which you are authorized to use;
11.9 "Frame" or "mirror" any part of the Site and the App without our prior written authorization;
11.10 Use any spider, site search/retrieval application, robot or other manual or automatic device or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Site, the App, the Services or their contents;
11.11 Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Materials; and/or
11.12 Harvest or collect information about the Site's or the App's visitors or members without their express consent.
12. Copyright Infringement Claims
Pursuant to the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), Stemless Co. has designated to the U.S. Copyright Office an agent to receive notifications of claimed copyright infringement relating to the Site, the App, and/or the Services (the "Designated Agent"). All such notifications relating to the Site, the App, and/or the Services must be submitted in a manner consistent with the DMCA to the following Designated Agent in writing as follows:
(1) Your physical or electronic signature;
(2) Identification of the copyrighted work or works claimed to have been infringed;
(3) Identification of the material that is claimed to be infringing that copyrighted work, and URLs or similar information sufficient to permit us to locate that material on our Site, the App, and/or the Services;
(4) Information to permit Stemless Co.'s agent to contact you: your address, telephone number and email address;
(5) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(6) A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner, or are authorized to act on behalf of the owner of the copyright that is allegedly infringed.
Agent Designated to Receive Notification of Claimed Infringement:
DMCA Designated Agent
Stemless Co., Inc.
714 North San Mateo Drive
San Mateo, CA 94401
13. Limitation on use of the Site
13.1 We have no obligation to monitor the Site, the App, the Services or any postings or other materials (such as Ratings) that you or other third parties transmit or post on the Site, the App, and/or the Services (collectively, the "Materials"). You acknowledge and agree that we have the right (but not the obligation) to monitor the Site, the App, the Services and the Materials you transmit or post; to alter or remove any such Materials; to disclose such Materials and the circumstances surrounding their transmission to any third party in order to operate the Site, the App, and/or the Services properly; to protect ourselves, our sponsors and our members and visitors; and to comply with legal obligations or governmental requests. The information and opinions posted in the Materials on the Site and the App are not necessarily those of Stemless Co. or its affiliates, and Stemless Co. makes no representations or warranties regarding such posted Materials. We neither endorse nor are responsible for messages or statements, or for any opinion, advice, information or other utterance made or displayed on the Site, the App, the Services, or forums by third parties, whether such third parties are visitors to the Site and the App, members of the Site or the App or others. We are not responsible for any errors or omissions in articles or postings, for hyperlinks embedded in messages, Materials or for any results obtained from the use of such information. Under no circumstances will we or our suppliers or agents be liable for any loss or damage caused by your reliance on such information obtained from the Materials through the Site, the App, and/or the Services. You agree that, if there is a dispute between users of this Site, the App, and/or the Services, or between a user and any third party, including the Dispensaries, Stemless Co. is under no obligation to become involved, and you agree to release Stemless Co. and its affiliates from any claims, demands and damages of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such dispute and/or the Site, the App, and/or the Services.
13.2 You represent and warrant to Stemless Co. that (a) the Materials do not and will not infringe any rights of any third party(ies), and that the Materials do not and will not libel, defame, or invade the rights (including, without limitation, the right of privacy or publicity) of any third party(ies); (b) all obligations relating to the Materials have been satisfied, including, without limitation, those with and relating to artists and personnel, licenses, and laboratory and other contracts; (c) you have the right to enter into these Terms and to grant the rights granted or agreed to be granted hereunder; and (d) you have made all necessary payments (and no additional payments are required to be made) to any and all guilds, unions, performing rights societies, bodies and/or groups representing actors, writers, directors, composers, musicians, artists, and other persons who participated in the production of the Materials.
13.3 By posting or submitting content on or to the Site, the App, and/or the Services (regardless of the form or medium with respect to such content, whether text, videos, photographs, audio or otherwise), you are giving Stemless Co. , and its affiliates, agents and third party contractors the right to display or publish such content on our Site, the App, and/or the Services and its affiliated publications (either in the form submitted or in the form of a derivative or adapted work), to store such content, and to distribute such content and use such content for promotional and marketing purposes. Without limiting the generality of the foregoing, with respect to any video submissions to us made by you from time to time, you understand and agree that (unless you and we agree otherwise) we may, or may permit users to, based solely on functionality provided and enabled by our Site, the App, and/or the Services, compile, re-edit, adapt or modify your video submission, or create derivative works therefrom, either on a stand-alone basis or in combination with other video submissions, as we may determine and at our sole discretion in any medium now known or hereafter developed, and (unless you and we agree otherwise) you shall have no rights with respect thereto and we or our licensees shall be free to display and publish the same (as so compiled, re-edited, adapted, modified or derived) for any period.
13.4 You grant a non-exclusive license to Stemless Co. with regard to the Materials he/she has submitted for the term of his/her copyright, and that the Materials be used by Stemless Co. as it may determine and at its sole discretion in any medium now known or hereafter developed. Stemless Co. reserves the royalty-free right to sub-license, reproduce, disclose, transmit, publish, broadcast and distribute electronically any such Material for purposes including but not limited to education, publicity and promotion.
The Site and the App may allow you to rate the Dispensaries ("Ratings"). Ratings are considered Materials and are governed by these Terms including, but not limited to, your agreement regarding the standards of conduct set forth in Section 11-11.12. Ratings do not reflect the views of the Site, the App, or Stemless Co.. We strive to maintain a high level of integrity with our Ratings and other Materials. All Ratings must be legitimate. Any Rating that we determine, in our sole discretion, to be disingenuous in any way, and/or could otherwise diminish the integrity of the Ratings, the Materials, the Site, and/or the App, may be removed without notice.
15.1 TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW: (A) THE SITE (INCLUDING ALL INFORMATION), THE APP, AND THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED; AND (B) STEMLESS CO. AND ITS AFFILIATES, AGENTS, SERVICE PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS, CONSULTANTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, SUCCESSORS AND ASSIGNS (COLLECTIVELY, "STEMLESS CO.'S REPRESENTATIVES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE, AND ANY WARRANTIES THAT THE INFORMATION AND THE SITE IS CURRENT AND/OR UP-TO-DATE. STEMLESS CO. AND STEMLESS CO.'S REPRESENTATIVES DO NOT WARRANT THAT THE INFORMATION, THE SITE, THE APP, OR THE SERVICES, NOR YOUR USE OF THE FOREGOING, WILL BE COMPLETE, ACCURATE, CURRENT, RELIABLE, UNINTERRUPTED, ERROR-FREE OR SECURE, NOR THAT DEFECTS WILL BE CORRECTED, NOR THAT THE SITE, THE APP, THE SERVICES, OR THE SERVER(S) ON WHICH THE SITE, THE APP, AND/OR THE SERVICES ARE HOSTED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SITE, AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND/OR SERVICES AND/OR INFORMATION AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT OF STEMLESS CO. OR ANY OF STEMLESS CO.'S REPRESENTATIVES, WHETHER MADE ON OR IN CONNECTION WITH THE SITE, THE APP OR THE SERVICES OR INFORMATION SHALL CREATE ANY WARRANTY.
15.2 Some states and provinces do not allow the disclaimer of implied warranties of merchantability and fitness for a particular purpose, so the above disclaimers or exclusions may not apply to you. In the event that applicable law imposes implied warranties on Site, the App, the Services or Information notwithstanding the foregoing, such implied warranties shall not have a duration greater than one year from the relevant purchase or access date; shall terminate automatically at the end of such period; and shall be disclaimed and excluded to the fullest extent permitted by law. You may also have other rights under applicable law which vary from state to state.
15.3 The Site, the App, and the Services are controlled and operated from its facilities in the United States. Stemless Co. makes no representations that the Site, the App, or the Services are appropriate or available for use in other locations. Those who access or use the Site, the App, or the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
15.4 STEMLESS CO. AND STEMLESS CO.'S REPRESENTATIVES ARE UNDER NO OBLIGATION TO VERIFY THE IDENTITY OF USERS OF THE SITE, THE APP, THE SERVICES AND/OR INFORMATION. STEMLESS CO. AND STEMLESS CO.'S REPRESENTATIVES DO NOT CONTROL THE MATERIALS POSTED OR SUBMITTED TO THE SITE, THE APP, AND/OR THE SERVICES BY PERSONS OTHER THAN THEMSELVES AND DO NOT MONITOR, SCREEN, POLICE OR EDIT THOSE MATERIALS FOR COMPLIANCE WITH APPLICABLE LAWS OR THESE TERMS AND CONDITIONS. YOU MAY FIND SOME OF THE MATERIALS POSTED BY OTHER USERS TO BE OFFENSIVE, HARMFUL, INACCURATE OR DECEPTIVE. YOU SHOULD USE CAUTION AND COMMON SENSE WHEN USING THE SITE, THE APP, AND/OR THE SERVICES.
15.5 THROUGH YOUR USE OF THE SITE, THE APP, THE SERVICES AND/OR INFORMATION, YOU MAY HAVE THE OPPORTUNITY TO ENGAGE IN COMMERCIAL TRANSACTIONS WITH THIRD PARTIES. ALL SUCH TRANSACTIONS ARE AT YOUR OWN RISK. STEMLESS CO. AND STEMLESS CO.'S REPRESENTATIVES ARE NOT PARTIES TO ANY SUCH TRANSACTIONS AND DISCLAIM ANY AND ALL LIABILITY REGARDING ALL SUCH TRANSACTIONS.
16. Limitation of Liability
NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY OF ANY KIND, NEITHER STEMLESS CO. NOR ANY OF STEMLESS CO.'S REPRESENTATIVES, NOR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES OR LIABILITIES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY MANNER TO THE SITE, APP, INFORMATION, SERVICES AND/OR ANY LINKED SITE, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES OR LIABILITIES. YOUR SOLE REMEDY WITH RESPECT TO THE SITE, THE APP, THE INFORMATION, SERVICES, OR ANY LINKED SITE IS TO STOP USING THE SITE, APP, INFORMAITON, SERVICE, OR LINKED SITE, AS APPLICABLE. STEMLESS CO.'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR RELATING IN ANY MANNER TO THE SITE, THE APP, INFORMATION AND/OR SERVICES, SHALL BE THE TOTAL AMOUNT PAID BY YOU FOR USE OF THE SITE, APP, INFORMATION AND/OR SERVICES, IF APPLICABLE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to fully indemnify, defend and hold Stemless Co., any of Stemless Co.'s Representatives, and their directors, officers, employees, consultants and other representatives, harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from (a) your breach of these Terms, (b) any allegation that any Materials you transmit to the Site or the App infringe or otherwise violate the copyright, patent, trademark, trade secret or other intellectual property or other rights of any third party, and/or (c) your activities in connection with the Site and the App.
18. Force Majeure
None of Stemless Co. or Stemless Co.'s Representatives are or will be liable for any losses caused directly or indirectly as a result of causes or events beyond the control of Stemless Co., including natural disasters, acts of God, war, terrorism actions, DNNEC attacks, or decrees of governmental bodies, exchange of market rulings, failure of the Internet, communication lines or utility systems, equipment and systems failures, unauthorized access, and theft (each, a "Force Majeure Event"). All of the obligations of Stemless Co. and Stemless Co.'s Representatives with respect to the effected elements under these Terms will be suspended for the duration of such Force Majeure Event.
19. Dispute Resolution
19.1 Informal Dispute Resolution. If you have any issues or problems concerning the Site, the App, and/or the Services, we encourage you to notify us immediately at email@example.com. so that we can attempt to resolve your issue. Most issues or problems can be resolved quickly and amicably. However, in the event that that you or Stemless Co. or Stemless Co.'s Representatives are unable to come to an amicable resolution within 15 days of your submission, you or Stemless Co. or Stemless Co.'s Representatives may bring a formal proceeding.
19.2 Formal Dispute Resolution: Binding Arbitration. You agree that any and all disputes will be submitted to and finally determined by arbitration as set forth in Sections 19.3-19.9 below. In such case, you would incur additional expense in connection with such arbitration. The decision of the arbitrator will be final and binding and neither Stemless Co. and its Representatives nor you will have the right to appeal such decision, whether in a court or in another arbitration proceeding. You understand that, by agreeing to arbitrate disputes as provided in these Terms, you, Stemless Co., and Stemless Co.'s Representatives are waiving any and all statutory and other rights that we may have to a trial by jury in connection with any such dispute, claim or controversy. You may decline this agreement to arbitrate by e-mailing us at firstname.lastname@example.org within 30 days of first accepting these Terms. Notwithstanding the provisions of this section and Sections 19.3-19.6; 19.8-19.9 and subject to Section 21, each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of the party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you, Stemless Co., and Stemless Co.'s Representatives are each waiving the right to a trial by jury or to participate as a plaintiff or class User in any purported class action or representative proceeding. Further, unless you, Stemless Co., and/or Stemless Co.'s Representatives agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms.
19.3 Arbitration Procedures. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration at www.adr.org/aaa/ShowPDF?doc=ADRSTG_004175 and a separate form for Oregon residents at www.adr.org/aaa/ShowPDF?doc=ADRSTG_015822.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Oregon and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section. The arbitration will be conducted by one impartial arbitrator (who may be a former judge, practicing attorney or person who is not an attorney), selected by mutual agreement or, if you and Stemless Co. cannot agree, the arbitrator will be selected in accordance with the AAA Rules.
19.4 Arbitration Process and Applicable Law. Unless you and Stemless Co. otherwise agree, the arbitration will be conducted in Portland, Oregon by one arbitrator. If your claim does not exceed $25,000, then the arbitration will be conducted solely on the basis of documents you and Stemless Co. submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $25,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. The arbitrator will not award punitive damages to either party and you and Stemless Co. will each be deemed to have waived any right to such damages. The arbitrator will, in rending his or her decision, apply the substantive law of the State of Oregon (excluding its choice of law rules that would require the application of the laws of another jurisdiction). The award of the arbitrator will be rendered within the time frame specified in the AAA Rules. It will include a written explanation of his or her decision and specify the basis for any damages, which may include the costs and expenses of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses. The arbitrator's award of damages must be consistent with the terms of the "Limitation of Liability" section above (Section 16) as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. The written decision of the arbitrator will be final, binding and non-appealable and may be enforced in any court of competent jurisdiction.
19.5 Arbitration Fees. Except for the limitations on fees as set forth in Section 19.4 above, your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. If your claim for damages is less than $75,000, however, Stemless Co. will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
19.6 Confidentiality. The arbitration proceeding will be confidential. The existence of any matter submitted to arbitration, and the award, will be kept in confidence by you, Stemless Co., and the arbitrator, except as required in connection with the enforcement of such award or as otherwise required by applicable law.
19.7 Exceptions to Agreement to Arbitrate. Either you or Stemless Co. may assert claims, if they qualify, in small claims court in Portland, Oregon or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, the App, and/or the Services, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.
19.8 No Class Actions. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
19.9 Venue for Other Types of Disputes. In the event that the agreement to arbitrate is found not to apply to you or your claim, you and Stemless Co. agree that any judicial proceeding (other than small claims actions) will be brought in the federal or state courts of Multnomah County, Oregon. Both you and Stemless Co. consent to venue and personal jurisdiction there.
20. Electronic Documents
We may, in our sole discretion, seek your consent to these Terms and certain other agreements on the Site, the App, and/or the Services by means of an electronic signature by requesting you to affirmatively check the box indicating your acceptance to these Terms, affirmatively "click" on boxes containing the words, "I Accept," "I Agree" or other similar phrases (collectively, "Acceptance Terms"). If you "click" on the Acceptance Terms, your "click" will be deemed a legally binding electronic signature. You acknowledge and agree that you will carefully review any document or web page before making such an electronic signature. By electronically indicating your agreement to these Terms or accessing the Site, the App, and/or the Services or using any of the Information or Content after you have had an opportunity to review these Terms, you acknowledge and agree: (i) that you and, where applicable, the Customer and/or Primary Caregiver on whose behalf we grant you access to the Site, the App, and/or the Services intend to form a legally binding contract between you and Stemless Co.; (ii) that you have read and agree to the terms and conditions of these Terms; (iii) that you agree and intend that these Terms to be the legal equivalent of signed, written contracts, and equally binding; (iv) that by electronically agreeing to these Terms, you acknowledge that you have received a copy of these Terms by your viewing a web page containing a hyperlink to the web page where these Terms are displayed or otherwise; and (v) that if you are executing these Terms on behalf of others, you hereby certify that you are an authorized representative authorized by law.
21. Fees & Refunds
Any fees the Company may charge you for the Application or Service are due immediately and are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Application or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing.
The Company, at its sole discretion, may make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer. The Company may change the fees for our Service or Application, as we deem necessary for our business. We encourage you to check back at our website periodically if you wish to learn more regarding how we charge for the Service of Application.
Electronic checks which are returned due to insufficient funds will be reran and charged $25 for every failed attempt, up to three attempts. Failure to resolve outstanding debts will result in accounts being transferred to a collections agency.
Should you have any questions, comments or complaints regarding these Terms, the Site, the App, or the Services, please contact us at: